Duplex AI

What is Google Duplex AI?
An AI System for Accomplishing Real-World Tasks Over the Phone

A long-standing goal of human-computer interaction has been to enable people to have a natural conversation with computers, as they would with each other. In recent years, we have witnessed a revolution in the ability of computers to understand and to generate natural speech, especially with the application of deep neural networks (e.g., Google voice searchWaveNet). Still, even with today’s state of the art systems, it is often frustrating having to talk to stilted computerized voices that don’t understand natural language. In particular, automated phone systems are still struggling to recognize simple words and commands. They don’t engage in a conversation flow and force the caller to adjust to the system instead of the system adjusting to the caller.

Today we announce Google Duplex, a new technology for conducting natural conversations to carry out “real world” tasks over the phone. The technology is directed towards completing specific tasks, such as scheduling certain types of appointments. For such tasks, the system makes the conversational experience as natural as possible, allowing people to speak normally, like they would to another person, without having to adapt to a machine.

One of the key research insights was to constrain Duplex to closed domains, which are narrow enough to explore extensively.
Duplex can only carry out natural conversations after being deeply trained in such domains.

Google Ads + Google Duplex
An NEW Ads Campaign To Revolutionize The World

Set a number of phrases that works for you

With Google Ads, you’re in charge of your online advertising costs. Never pay more than $99 per phrase, and you can stop any time.

Go live

We’ll display your ads when people search for products or services like yours. Your ads can appear on Google Search, Maps + Voice, and across our network of partner sites. You can decide to go live on a date of your choice, at no extra cost.